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Terms and
Conditions

1. Introduction

Welcome to The Warranty Warehouse website (“the Website”). By accessing or using this Website, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, you should not use this Website.

These Terms apply to all users, including customers, partners, dealers, and visitors.

2. About The Warranty Warehouse

The Warranty Warehouse provides access to mechanical, electrical, and ancillary warranty products designed for real-world vehicle ownership conditions. These products are underwritten by Dotsure Ltd and administered by Warranty Solutions.

Dotsure Ltd (Reg No 2006/00723/06) is licensed insurer and the authorised Financial Services Provider (FSP 39925) that underwrites non-life business. Warranty Solutions (Pty) Ltd (Reg No: 2007/03403038) is the underwriting manager of the MotorSure products and is a Financial Services Provider (FSP No 18998).

3. Nature of Products

All products offered are warranty products and not insurance policies.

  • Warranties cover specified mechanical and electrical failures
  • Insurance covers accidents, theft, and external damage
  • Each warranty is subject to its own policy wording, limits, and exclusions.

Customers must review the full policy documentation before purchase.

4. Eligibility and Purchase

To qualify for a warranty, you must:

  • Ensure the vehicle is in good mechanical condition
  • Provide accurate and complete information
  • Meet product-specific eligibility criteria (age, mileage, usage).

The Warranty Warehouse reserves the right to decline applications or cancel cover where information is incorrect or misleading.

5. Use of the Website

You agree not to:

  • Use the Website for unlawful purposes
  • Misrepresent your identity or vehicle details
  • Interfere with the Website’s functionality or security.

We reserve the right to restrict or terminate access where misuse is identified.

6. Product Information and Accuracy

While every effort is made to ensure accuracy:

  • Product details, pricing, and benefits are subject to change
  • Website content is for general guidance only
  • Official policy documents take precedence over website content.

7. Warranty Activation

Warranty activation occurs only after:

  • Successful completion of the application process
  • Acceptance by the administrator
  • Payment confirmation.

No cover exists prior to activation.

8. Claims Process

All claims must:

  • Be reported immediately upon failure
  • Be authorised before repairs begin
  • Be supported by required documentation.

Failure to follow the correct claims process may result in claim rejection.

9. Maintenance Obligations

To maintain valid cover, customers must:

  • Service the vehicle according to manufacturer’s guidelines
  • Use qualified repairers
  • Retain service records and invoices.

Failure to comply may invalidate the warranty.

10. Transfer of Warranty

Where applicable:

  • Warranties may be transferred to a new owner
  • Transfers are subject to approval and conditions
  • Transfer enhances resale value but is not automatic.

11. Third-Party Services

The Website may integrate with third-party platforms including:

  • Payment providers
  • Finance partners
  • Policy administration systems (e.g., Signio).

The Warranty Warehouse is not responsible for third-party platform performance or terms.

12. Partner and Referral Programme

Dealers, influencers, and partners:

  • May receive referral or commission-based benefits
  • Are responsible for ethical and accurate promotion
  • Must not misrepresent products or benefits.

13. Limitation of Liability

To the fullest extent permitted by law:

  • The Warranty Warehouse is not liable for indirect or consequential loss
  • Liability is limited to the extent of the applicable warranty agreement
  • Website use is at your own risk.

14. Intellectual Property

All Website content, including text, branding, and design, remains the property of The Warranty Warehouse.

You may not copy, reproduce, or distribute content without written permission.

15. Regulatory Information

Relevant regulatory bodies include:

  • National Financial Ombud Scheme South Africa (NFOSA)
  • FAIS Ombud
  • Financial Sector Conduct Authority (FSCA).

16. Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the Website constitutes acceptance of updated Terms.

17. Governing Law

These Terms are governed by the laws of South Africa.

18. Contact

For queries regarding these Terms, please contact us via the Website.