COntact Us

Privacy
Policy

1. Introduction

The Warranty Warehouse is committed to protecting your personal information in accordance with applicable data protection laws, including POPIA (Protection of Personal Information Act).

This policy explains how we collect, use, and protect your information.

2. Information We Collect

We may collect the following:

Personal Information

  • Name, surname
  • Contact details (email, phone)
  • ID or registration details (where required).

Vehicle Information

  • Vehicle type, age, usage
  • Service history (where applicable).

Technical Data

  • IP address
  • Browser type
  • Website usage behaviour.

3. How We Use Your Information

Your data is used to:

  • Process warranty applications
  • Facilitate purchases and claims
  • Communicate relevant product information
  • Improve website performance and user experience
  • Comply with legal and regulatory requirements.

4. Sharing of Information

We may share your information with:

  • Underwriters (Dotsure Ltd)
  • Administrators (Warranty Solutions)
  • Finance partners (e.g., Chellinor)
  • Technology platforms used for processing.

We do not sell your personal data.

5. Data Security

We implement appropriate security measures, including:

  • Secure digital platforms
  • Controlled access to information
  • Encryption where applicable.

Despite this, no system is completely secure, and use is at your own risk.

6. Cookies and Tracking

The Website may use cookies to:

  • Improve functionality
  • Analyse traffic and usage
  • Enhance user experience.

You can disable cookies via your browser settings.

7. Data Retention

We retain information only as long as necessary for:

  • Warranty administration
  • Legal and regulatory compliance
  • Business operations.

8. Your Rights

You have the right to:

  • Access your personal information
  • Request correction or deletion
  • Object to processing
  • Withdraw consent (where applicable).

Requests can be submitted via our contact channels.

9. Third-Party Links

The Website may contain links to third-party platforms. We are not responsible for their privacy practices.

10. Marketing Communications

You may receive communications related to:

  • Your warranty
  • Product updates
  • Relevant offers.

You can opt out at any time.

11. Commitment to Privacy

As stated in our approach, we prioritise:

  • Transparency
  • Respect for customer privacy
  • Responsible use of data.

We avoid aggressive marketing practices and focus on trust-based relationships.

12. Updates to this Policy

This Privacy Policy may be updated from time to time. Continued use of the Website indicates acceptance of updates.

13. Contact

For any privacy-related queries, please contact us through the Website.