A warranty is a contractual agreement that covers the repair or replacement of specified mechanical and electrical components that fail due to sudden and unforeseen breakdown, subject to terms, conditions, and limits.
A warranty covers mechanical and electrical breakdowns due to normal use.
Insurance covers risks such as accidents, theft, and damage.
A warranty does not replace insurance.
Cover applies only to the components specifically listed in your warranty schedule, typically including parts of the engine, transmission, and selected electrical systems.
Common exclusions include:
Refer to your agreement for full exclusions.
You must service your vehicle according to manufacturer guidelines, use qualified service providers, and retain all service records.
Failure to comply may result in claims being declined.
Repairs must be authorised before work starts.
Typically:
Additional information may be requested.
Yes. Limits may apply per claim and over the warranty period, as specified in your warranty schedule.
Some warranties include a waiting period from inception. This will be outlined in your agreement.
Yes, repairs must be carried out by a qualified repairer and authorised in advance.
Yes, where permitted – subject to approval, required documentation, and any applicable fees.
A valid warranty can enhance resale value by providing added confidence to potential buyers.
Cover applies only within the dates specified in your warranty schedule.
The warranty products are underwritten by Dotsure, providing financial backing and credibility. Dotsure Ltd (Reg No 2006/00723/06) is licensed insurer and the authorised Financial Services Provider (FSP 39925) that underwrites non-life business. Warranty Solutions (Pty) Ltd (Reg No: 2007/03403038) is the underwriting manager of the MotorSure products and is a Financial Services Provider (FSP No 18998).
Yes. Claims may be declined if terms are not met, exclusions apply, or repairs are not authorised.
These FAQs are a summary only. Full terms, conditions, limits, and exclusions are contained in your warranty documentation and will take precedence.
